Frequently Asked Questions - FAQ

1. Is the jewelry made of sterling silver or just silver plated?

Our jewelry is made of solid 925 sterling silver.

2. Has the jewelry been treated to prevent tarnishing?

Except for jewelry with marcasites, all of our jewelry is plated with 14 carat (585) white gold, yellow gold or rose gold.

3. How quickly will my order be processed?

Orders received by 10pm on Monday, Tuesday, Wednesday and Thursday will be shipped the next day. Orders placed on Friday, Saturday and Sunday will be shipped on Monday.

4. Which shipping service provider will ship my purchase?

We send our insured packages exclusively with DHL. You will receive the tracking number of your package by email.

5. How long does shipping take?

Shipping within Germany takes approximately 1 to 3 working days. Shipping within the EU takes 2 to 7 working days.

6. Can I return an item?

Items can be returned to us within 14 days. The returned jewelry must be complete and in its original packaging. Please inform us of the return by email to inara@freenet.de and send the goods well packaged to the following address:

Inara
Bertolt-Brecht-Allee 24
01309 Dresden

The return shipment is at your own expense.

7. When will I receive my refund?

Once we have inspected and accepted the return, you will immediately receive a refund to your original method of payment.

8. Do I receive proof of the authenticity of the gemstones used?

For each piece of jewelry you will receive a certificate that identifies the gemstones and precious metals used.